We ship packages worldwide.

We offer international shipping by Canada Post Air Mail to a number of international countries as it is the most cost effective way of sending parcels. Orders are processed and shipped within 10-14 business days, following receipt of payment or credit card approval. You can expect delivery within 1-3 weeks of the shipping date. Please note that delays can occur in customs, and these delays are beyond our control. All orders over $200 require a signature upon delivery.

The cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed and are charged in Canadian dollars. Handeling fees are extra.

All prices on our site are listed in CANADIAN dollars, and charged in CANADIAN dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:

XE.com - Foreign Exchange Rate Calculator

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these fees and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

We do offer gift packaging in boxes and/or bags for Canadian customers. Please enquire via e-mail with your specific needs. We will gladly accommodate with wrapping paper, gift cards or gift boxes. We regret that we cannot send international orders in gift boxes due to customs restrictions.

Delivery time varies from 4-5 days to 2-3 weeks. We are not responsible for packages that are held at the border. If you need your package urgently, please contact us prior to placing your order for an express shipping quote.

All products sold through this website are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this.

Please remember these key points before returning products:

• All products must be post-marked no later than 10 days after you have received your product.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• All shipping costs incurred as such are not refundable.
• Tampered products will not be exchanged/refunded. The return/refund policy will be considered null and void.
• All refunds will be effected after the return product is received and inspected. Refunds will be in full, less shipping & handling charges (non-refundable), and the credit card processing fee charge (non-refundable, if payment was made via credit card).
• The cost of returning the item to us is your responsibility.
• The parcel can take up to 5-21 working days to be returned to us, unless sent via special delivery.

Please complete the form we send you and send both the invoice and parcel to:

Mix & Match Crafts
"Return/Exchange"
PO Box 2100
Marathon, ON P0T 2E0
Canada

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 10 days from receipt of the faulty item to return it to us.

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 10 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange. Custom made products are non-returnable.